Frequently Asked Questions

1. The puzzle is too hard to solve, what to do?

You can click the Hint button on the bottom right of the screen, and the built-in AI engine will show you the next move toward the goal



2. After I solve a puzzle, can I save how the puzzle is solved and replay it later?

Yes, you can! After a puzzle is solved, a Save & Continue window shows up, and you can type in your name and click the Save button. The you can go to the Score Board, click the saved puzzle and see all the moves being replayed.



3. I have too many saved puzzles in the Score Board, can I delete some of them?

You can swipe from left to right on a saved puzzle, and a delete button will appear on the right side of the puzzle record. Then you can delete that record by clicking the delete button.



4. I cannot move a piece when playing. Why?

When your finger first touches the iPhone screen, please make sure it is on a piece that is movable.



5. I clicked the Pause/Hint/Stop button when playing the puzzle or replaying the solution, but it does not work.

This is because a piece is still moving. Make sure the last piece stops moving before you click the button.When you replay the solution, the pieces cannot be moved.



6. I replayed a puzzle to the end. Then the play/pause button does not work any more.

That's right. Since the replay is done, you can only use the stop button to go back to the score board list, so the play/pause button does not work.

Email Support

Still got questions? Drop us an email (in English, Simplified or Traditional Chinese, or Japanese) at support@elegansoft.com and we will help you!